Delivery and Refunds

1. What is delivered?

Each ProgramYardım service package includes AI for the chosen program, its service page and a two-page installation guide in the site language. Services remain locked until payment is verified. Registration grants no rights; other programs require separate purchases. No software license or physical shipping is included.

2. Digital delivery

Creating an order does not mean a payment has been made. After payment verification, member packages appear in Training and guests receive a package access code. Delivery is automatic after the server verifies PayTR's notification and transaction record. If verification is delayed, follow the order page; contact us with your order number if review is needed. Test payments do not create real charges or package access.

The package is accessible through the member account or guest access code. Guides and AI are available only for the purchased program. AI uses Cloudflare Workers AI and may experience temporary outages. There is no subscription or automatic renewal charge.

3. Withdrawal and the digital-delivery exception

Subject to applicable exceptions, the general withdrawal period is 14 days from conclusion of the service contract. For digital content delivered immediately, or services started with the consumer's consent before the withdrawal period ends, withdrawal may be unavailable when statutory conditions are met. In those cases, a change of mind alone does not entitle the buyer to a refund.

Immediate delivery or performance is requested through a separate checkbox that starts unchecked. Ongoing learning services in a package are considered separately. There is no blanket loss of rights on the basis that the product is software.

4. Undelivered or defective services

Contact support if a service was not provided, content was incomplete or incorrect, or delivery did not match the promise. Statutory rights such as repeat performance, appropriate remedies, price reduction or contract cancellation remain reserved. Digital delivery does not remove these rights.

5. Requests

Include your order number and a brief description of the issue. Do not send passwords or payment card details. Withdrawal and refund requests are assessed under applicable law and order conditions; approved refunds use the appropriate payment method. The business manages PayTR refunds through the PayTR panel; this site has no automatic refund button.